Last Updated: January 2026
Tidwell Insurance Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
If you opt in to text messages from Tidwell Insurance Agency, we use your mobile number only to send the communications you agreed to receive and to process opt-out and help requests. We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. To stop texts, reply STOP. For help, reply HELP or contact us at 205-308-3774 or leetidwell@tidwellins.com. Please also review our Terms and Conditions.
We collect personal information that you voluntarily provide to us when you:
- Request an insurance quote
- Contact us via phone, email, or contact form
- Purchase insurance through our agency
- Subscribe to our newsletter or updates
This information may include: name, address, email address, phone number, date of birth, Social Security number, driver's license number, vehicle information, property information, and other information necessary to provide insurance quotes and services.
When you visit our website, we automatically collect certain information about your device, including: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. We use this information to analyze trends, administer the site, and improve user experience.
To make our website chat and follow-up more helpful, we store a random identifier in your browser (via local storage) so we can recognize a returning visitor and pick up where you left off — for example, continuing a quote you started earlier.
This identifier is not your name and is not sold or shared for marketing. The only details we associate with it are your first name and the type of insurance you asked about, so our assistant can greet you with relevant context.
You can clear this at any time by clearing your browser's site data, and you may opt out of text follow-ups by replying STOP to any message. To have your information removed, contact us at leetidwell@tidwellins.com or 205-308-3774.
We use your information to:
- Provide insurance quotes and policy recommendations
- Process insurance applications and bind coverage
- Communicate with you about your insurance policies
- Assist with claims and policy servicing
- Send you important updates about your coverage
- Improve our website and services
- Comply with legal and regulatory requirements
- Prevent fraud and protect our business
We may share your information with:
- Insurance Carriers: To obtain quotes and bind coverage
- Service Providers: Third-party vendors who assist with our business operations (e.g., CRM systems, email services)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Object to certain processing of your information
To exercise these rights, contact us at leetidwell@tidwellins.com or 205-308-3774.
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at 205-308-3774 or leetidwell@tidwellins.com.